Chapter 01 / Housekeeping in your hand

Feel the experience
with the features that ship.

Mobile-first dashboards, room-level cleaning management with custom statuses, live cleaning & inspection queues, and a dedicated discrepancies module. The complete module in your housekeeper's hand.

01 Mobile dashboards

Information at your fingertips.

Room status, attendant assignments, cleaning queues, inspection queues, discrepancies — everything live, everything mobile. Designed for housekeepers, supervisors, and floor leads on the move.

Today · Fl. 12

Dashboard

1218prog

1208insp

1204dirty

1206ready

1215DND

1219linen

02 Room-level cleaning

Custom status changes, per property.

Manage every room individually with custom statuses configured for your property. Cleaning, Turndown, Linen, Inspection, Handover, Refused, DND, Discrepancy — exactly the lifecycle your operation runs on.

Room

1218 · King

Cleaning0:14

TypeKing DBL

ServiceCleaning

AttendantJR

Checkout11:00

PrefEco · Y

03 Cleaning & Inspection queues

Two queues, one team.

Monitor live cleaning queues by floor, block, or attendant — and the inspection queue for supervisors. Queue Rooms automatically jump to the top of the priority list to ready rooms for arriving guests.

Queue · Insp

3 pending

✓1208 · twin

✓1216 · suite

1218 · king

1220 · twin

12-S2 · ste

04 Discrepancies module

Catch and close them.

A custom module for the discrepancies that always come up — extra guests, missing inventory, refused service. Logged, photographed, signed-off, and routed to the right department automatically.

Disc · 1212

Mini-bar

DISC #4421open

Type

Mini-bar variance

Items

3 missing

→ F&Bauto

Chapter 02 / Built for the floor

Three pillars of a
housekeeping operation.

The day-to-day reality of running rooms — assignments, linen, handovers — re-imagined as fast, mobile, paper-free workflows. Designed with attendants and supervisors who actually do the work.

01 Task allocations

Assign by any rule you run.

Draft, Final or Automatic — and supervisor allocations layered on top for inspection rounds. Custom filters let you slice the property exactly the way your morning meeting does.

Filter by Room Status
Filter by Room Type
Filter by Shift
Allocate subject to max credits

— AUTOMATIC ALLOCATIONS

02 Linen check

On the mobile.
No more paper.

Track linen issued, returned, and consumed — at the room, the floor, the attendant. The pen-and-clipboard linen register, retired.

Consumption tracking by room
Issued / returned / consumed per attendant
Supervisors can separately book consumption
Audit-ready logs, no paper

— Linen register, fully digital

03 Handover logs

Design your own.

Shift handovers, no more manual logs. Build your own templates for AM-to-PM, weekday-to-weekend, supervisor-to-attendant. On the mobile, signed off, archived, searchable.

Build your own handover templates
Mobile-first sign-offs
Pinned notes, photos, voice attachments
Searchable archive across shifts

— No more manual logs

Chapter 03 / Every status, every state

The whole room lifecycle,
covered in one module.

From "dirty" to "ready" — and every detour in between. Cleaning, inspection, discrepancies, handovers, green cleaning, DND, delayed, refused, preferences, linen. A real housekeeping operation has a dozen states. We built for all of them.

Cleaning Inspection Ready Dirty DND Refused Delayed Green Cleaning Discrepancy Handover Linen Preferences

Chapter 04 / What gets booked

Three core services
plus the green one.

Every cleaning task in MessageBox is one of four service types — assigned, scheduled, and tracked independently. Mix and match by guest preference, by day of stay, by season.

Type 01

Cleaning
Service

The full daily room clean — bed, bath, surfaces, supplies, vacuum. The default cycle for any vacated or stay-over room.

Daily Full

Type 02

Turndown
Service

The evening pass — bed turned down, slippers placed, curtains drawn. Quick, choreographed, signed-off.

Evening VIP

Type 03

Linen
Service

Linen changes only — sheets, towels, and amenity replenishment. Tracked separately for consumption and audit.

Linen-only Tracked Audit

Type 04

Green
Cleaning

Skip the daily clean — by guest preference or property rule. Reduces water, energy, and labour. Tracked for ESG reports.

Eco Skip-day ESG

Chapter 05 / Green cleaning, by configuration

Skip the day.
Save the water, linen, labour.

Green Cleaning promotes sustainability by skipping daily room cleanings based on custom configurations. Property rules, guest preferences, length-of-stay logic — all configurable. Reduce environmental impact while meeting guest expectations.

Eco-friendly cleaning. Smarter, not less.

Configure skip-day rules that match your sustainability programme. Stay-over guests can opt-in via guest preferences, attendants can flag refused-service, and property rules can mandate green schedules for length-of-stay bookings. Every skip is logged for ESG reporting.

~1500L

water saved per skip

~1.4Kg

CO₂e avoided per skip

~30min

attendant time freed

100%

logged for ESG audit

Industry-typical estimates per skipped daily clean. Actual values vary by property, room type, and laundry configuration.

Green Cleaning · Property rules

Active

Skip on day-2 of stay-over Default rule

Honor guest preference (opt-in) Per-stay configuration

Linen-only on skip day If towels requested

Hard-skip for VIP suites Override guest pref

Auto-resume on day-3 After consecutive skips

Chapter 06 / Personalised stays

Let guests choose.
Let attendants update.

Guest Preferences allow guests to personalise their stay by choosing cleaning or turndown services on specific days — or entirely custom schedules. Attendants update preferences from their mobile, ensuring personalised service throughout the stay.

Stay-over schedule · 7 nights

Guest · A. Lee · suite 1218

Mon

full

Tue

skip

Wed

linen

Thu

full

Fri

skip

Sat

turn

Sun

full

Full Green skip Linen only Turndown

Updated by attendant · 14:22 Guest requested Sat to be turndown-only after spa appointment. Updated from JR's mobile.

Schedules that match the guest, not the building.

A 7-night business traveller doesn't want the same service as a honeymoon stay. Build schedules guest-by-guest — full clean some days, linen-only some days, turndown on the days they go out, skip on the days they ask for privacy.

1

Per-day, per-service

Cleaning, turndown, linen, or skip — choose for each day independently.

2

Update from the room

Attendants edit preferences mid-stay from the mobile — when the guest asks at the door.

3

Carries to next stay

Guest profile remembers preferences for the returning guest. Service starts personalised.

Chapter 07 / Boost your housekeeping

Advanced tools
for quality & control.

Six features that take housekeeping from operational to exceptional. Each one configurable, each one mobile-first, each one built with the supervisors and attendants who actually run the floor.

01

Green Cleaning

Promotes sustainability by skipping daily room cleanings based on custom configurations. Property rules + guest preferences + length-of-stay logic, all configurable.

02

Guest Preferences

Allow guests to personalise their stay by choosing cleaning or turndown services on specific days — or entirely custom schedules. Per-day, per-service.

03

Supervisor Allocations

Assign selected rooms to supervisors for inspection, ensuring quality control and accountability. Inspection routes built around the day's risk, not yesterday's habit.

04

Queue Rooms

Queue rooms automatically move to the top of the priority list — streamlining prioritisation and improving room readiness for arriving guests. Early check-ins, handled.

05

Update Preferences

Attendants can update guest preferences from their mobile, ensuring personalised service throughout the stay. The guest tells the attendant — the attendant updates the system.

06

Housekeeping Traces

Staff can view housekeeping traces on their mobile app, ensuring timely task execution and enhanced communication. Every action, every actor, every timestamp.

Chapter 08 / The numbers

Over one million
rooms cleaned, worldwide.

Numbers from active deployments across hospitality groups. The platform that sweats the small stuff so your team doesn't.

1M+

Rooms cleaned

Cumulative through MessageBox housekeeping module.

475+

Active properties

Hotels, resorts, and serviced apartments worldwide.

99.9%

Platform uptime

Quarterly average. See status page.

iOS · And

Native mobile apps

Plus web dashboard — for desks, supervisors, and managers.

"

We replaced clipboards, paper linen registers, and the daily handover binder with one app. Our attendants update guest preferences from the doorway. Inspections are faster than they've ever been. Make things simple — that's exactly what it does.

Executive Housekeeper · Hospitality group · MessageBox customer

Chapter 09 / Plays with your stack

PMS-ready.
Audit-ready.

Direct integrations with the property management systems hotels actually run. And the certifications your security team will already have in their checklist.

PMS & integrations

Two-way sync with major hospitality platforms. Room status, check-in/out triggers, guest profiles, mini-bar charges — all flow both ways.

OperaFIAS

✓

ShijiDaylight PMS

✓

IDS NextPMS

✓

InterelRoom controls

✓

OHIPOracle hospitality

✓

RMSPMS

✓

Custom integrations available. Talk to us. See all integrations →

Built for properties that get audited.

SOC 2 Type II, ISO/IEC 27001 certified. GDPR-aligned. Every action logged, signed, and exportable.

SOC

SOC 2

Type II · annual audit

ISO

ISO 27001

Information security

GDPR

GDPR-aligned

EU data protection

Chapter 10 / Questions, answered

What hotels ask
before they switch.

Will it integrate with our PMS?+

Yes — we have direct integrations with Opera FIAS, Shiji Daylight PMS, IDS Next, Interel, OHIP, and OpenAI for AI workflows. Room status flips, check-in/out triggers, and guest profile sync flow both ways. Custom integrations are also available.

How do attendants use it?+

Native iOS and Android apps. Attendants see their assigned rooms, statuses, and guest preferences on the mobile dashboard. Status changes, discrepancies, and handovers are all logged from the room. Supervisors and managers also have a web dashboard for overviews.

What custom statuses can we configure?+

The complete cleaning lifecycle is configurable — Cleaning, Inspection, Discrepancies, Handovers, Green Cleaning, DND, Delayed, Refused, Preferences, Linen, Turndown, Queue Room. Property-level rules let you mandate specific flows, and per-room overrides handle the exceptions.

How does Green Cleaning actually work?+

Configure skip-day rules at the property level — by length of stay, by room type, by VIP status. Guests can opt-in via Guest Preferences. Attendants can flag refused service. Every skip is logged with timestamp and trigger reason for ESG reporting.

How long does roll-out take?+

A single property typically goes live in 5–10 days. Larger groups roll out progressively. Our team handles configuration, integration with your PMS, and staff training. The mobile app is purpose-built for fast adoption with frontline staff.

What about data security and compliance?+

SOC 2 Type II and ISO/IEC 27001 certified. GDPR-aligned with EU data residency available. All action data is signed and exportable for compliance audits.

What pricing options are there?+

Per-user pricing with Starter, Standard, and Premium plans, plus custom pricing for larger groups. The Housekeeping module is part of the broader MessageBox platform — bundle with Engineering, F&B, Guest Requests, and more. Talk to sales for a property-specific quote.

m

— See it on your floor

Smart room cleaning,
same day demo.

Reach us on WhatsApp · LINE · or email.
We'll set up a sandbox tenant for one floor of your property to test.

Book a slot Schedule a demo ↗ WhatsApp us · +1 601 843 9486 ↗ LINE chat us ↗ Or write to hello@messagebox.ai

Smart room cleaning. For efficiency. For savings.

Feel the experiencewith the features that ship.

Information at your fingertips.

Custom status changes, per property.

Two queues, one team.

Catch and close them.

Three pillars of ahousekeeping operation.

Assign by any rule you run.

On the mobile.No more paper.

Design your own.

The whole room lifecycle,covered in one module.

Three core servicesplus the green one.

CleaningService

TurndownService

LinenService

GreenCleaning

Skip the day.Save the water, linen, labour.

Eco-friendly cleaning. Smarter, not less.

Green Cleaning · Property rules

Let guests choose.Let attendants update.

Stay-over schedule · 7 nights

Schedules that match the guest, not the building.

Advanced toolsfor quality & control.

Green Cleaning

Guest Preferences

Supervisor Allocations

Queue Rooms

Update Preferences

Housekeeping Traces

Over one millionrooms cleaned, worldwide.

PMS-ready.Audit-ready.

PMS & integrations

Built for properties that get audited.

SOC 2

ISO 27001

GDPR-aligned

What hotels askbefore they switch.

Smart room cleaning,same day demo.

Feel the experience
with the features that ship.

Three pillars of a
housekeeping operation.

On the mobile.
No more paper.

The whole room lifecycle,
covered in one module.

Three core services
plus the green one.

Cleaning
Service

Turndown
Service

Linen
Service

Green
Cleaning

Skip the day.
Save the water, linen, labour.

Let guests choose.
Let attendants update.

Advanced tools
for quality & control.

Over one million
rooms cleaned, worldwide.

PMS-ready.
Audit-ready.

What hotels ask
before they switch.

Smart room cleaning,
same day demo.