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Module · F&B Operations Elevated by design

Food & beverage operations, elevated.

Overcome years of manual operations with a beautifully designed front-end to manage your hotel in-room dining service. Faster. Quicker. Simpler. Happy guests. From digital menus and KDS to mini-bar, Tap & Go, and POS — one platform, every outlet.

2M+ guests seated Multi-outlet · multi-hotel QR ordering · KDS · POS
Digital menu QR ordering
Tap & Go ASSA ABLOY
Multi-outlet Across hotels
Order · #2841 0:14
Oleander · Table 142 covers · in-room
Lobster linguinechef's pass · pasta
Sparkling waterbar
● Fire now Sent · 21:42
F&B operations across hospitality groups 2M+ guests seated
2M+
— Guests seated, to date
Two million guests have been seated using this app — across hotel restaurants and multi-outlet operations. Faster. Quicker. Simpler. Happy guests.
Chapter 01 / The three pillars
01 Track

Every guest signal.

Capture preferences, table numbers, comments, and traces — every interaction logged, searchable, ready for the next visit.

  • Preferences
  • Table numbers
  • Comments & notes
  • Service traces
— Personal service, repeatable
02 Identify

Who's at the table.

Spot first-day arrivals and last-day farewells. Flag VIPs the moment they sit. Handle upset guests before they leave the room.

  • First day of stay
  • Last day of stay
  • Upset guests
  • VIP guests
— Right service, right moment
03 Consumption

Across outlets, across hotels.

Roll up F&B consumption from every restaurant, every property, every cover — with utilisation breakdowns at the pax level.

  • Multiple outlets
  • Multiple hotels
  • Swap utilisation
  • Pax-level analytics
— One number across the group
Chapter 02 / Digital menu

Scan. Order. Serve.
All from one menu.

Guests scan a QR code to browse live menus and place orders. Tickets route instantly to your Kitchen Display with end-to-end tracking from fire to handoff. Real-time updates across FOH and KDS — see every step, reduce wait times, never lose a ticket.

01
Guest

Scan
the QR code.

The guest scans from their seat. The menu opens — instantly, beautifully — already configured for the table, the outlet, the time of day.

02
Menu

Browse, tap,
place the order.

Live menus that respect the kitchen — items toggle in/out as stock and station load change. Add to order. Customise. Send.

Oleander
T-14
Burrata · fig $24 +
Lobster linguine $54
Tuna tartare $28 +
Wagyu · 8oz $96 +
Total · $54 Send →
03
Kitchen

Routed to KDS.
Fired. Served.

The ticket lands on the Kitchen Display with table, station, fire-time, and modifiers. End-to-end tracking from fire to handoff to runner.

#2841 0:14
Table 14 · 2 cov
Lobster linguinepasta · chef's pass
Sparkling waterbar
21:42 sent ● Fire
Chapter 03 / Kitchen Display System

Every order,
every state, in view.

View all your orders on a Kitchen Display System with custom workflows. Tickets flow through your stations — incoming, in progress, plating, ready — with timers, modifiers, and table context. Custom workflows match how your kitchen actually works.

Oleander · kitchen pass
LIVE 21:42 · 8 active
Incoming 2
Table 14in-room · 2 cov
0:14
Lobster linguinechef's pass
Sparkling waterbar
Table 7main floor · 4 cov
0:42
Burrata · figcold · pantry
Wagyu · 8oz · MR
Sea bass · grilled
In progress 3
Table 22terrace · 2 cov
3:18
Tuna tartare
Spaghetti carbonarapasta
Table 9main · 3 cov
5:42
Caesar salad
Risottopasta
Lamb chops · MWgrill
Table 18main · 2 cov
7:12
Sea bream · wholegrill
Plating 2
Table 4main · 4 cov
9:30
Tomato bruschetta
Mushroom risotto
Tiramisupastry · plating
Table 11main · 2 cov
10:48
Octopus
Halibut · sauceplating
Ready · runner 1
Table 15main · 2 cov
12:14 ✓
Branzino
Côte de boeuf
Chapter 04 / More value-added features

Delight your guests
at every touch-point.

Restaurant operations, guest-room operations, kitchen operations, and integrations — four pillars of an F&B platform that respects how hospitality actually works. From the door, to the bar, to the kitchen, to the till.

Restaurant operations
Tap & Go

Tap. Walk in.
You're seated.

ASSA ABLOY integration lets guests use their key cards to tap and enter the restaurant. No paper voucher. No reception queue. Recognition becomes service.

→ ASSA ABLOY · live
Suite 1218
Guest-room operations
Mini-bar

The mini-bar,
finally intuitive.

Manage mini-bar operations through the mobile app. Attendants log consumption from the room, charges hit the PMS. No spreadsheets. No reconciliation.

→ PMS-linked · auto-billed
4 of 12taken
Kitchen operations
KDS

Kitchen display,
your way.

View all your orders on the kitchen display system with custom workflows. See the flow of each order through your workflow. The way your kitchen runs, not the way the software thinks it should.

→ Custom workflows · per outlet
T-73 items
T-142 items
T-222 items
T-93 items
T-181 item
T-43 items
T-112 items
Integrations
POS

Micros Simphony,
now live.

POS integration with Micros Simphony to further enhance the offering. Orders flow from menu to KDS to POS to PMS — one operational graph for every cover, every charge, every settlement.

→ Micros Simphony · now live
Table 14Oleander
Lobster ling.54.00
Sparkling × 214.00
Service 12%8.16
$76.16
Coming soon →
Chapter 05 / Multi-outlet, multi-hotel

One number
across the group.

Roll up consumption from every restaurant, every property, every cover. See utilisation, pax-level analytics — and drill into a single outlet on a single day. The whole portfolio in one view; one outlet at a tap.

Multi-property F&B,
finally reportable.

Aggregate covers, swap usage, average ticket — across the entire group.
Drill into a single outlet, a single shift, a single cover.

Group F&B · today

5 outlets · 3 properties
OleanderProperty A · all-day
142
Covers
$84
Avg ticket
88%
SaffronProperty A · fine dining
68
Covers
$186
Avg ticket
72%
Beach ClubProperty B · seasonal
214
Covers
$56
Avg ticket
94%
Pool CaféProperty B · casual
96
Covers
$32
Avg ticket
58%
BrasserieProperty C · all-day
128
Covers
$72
Avg ticket
81%
648
Total covers
$78
Group avg
81%
Utilisation
Chapter 06 / The numbers

Faster. Quicker.
Simpler. Happy guests.

Numbers from active F&B deployments across hospitality groups worldwide. The platform behind two million seated guests — and counting.

2M+
Guests seated
Cumulative through MessageBox F&B operations.
475+
Active properties
Hotels, resorts, and serviced apartments.
QR · KDS
Native ordering stack
Plus mini-bar, Tap & Go, multi-outlet analytics.
99.9%
Platform uptime
Chapter 07 / Plays with your stack

Door to POS.
Audit-ready throughout.

Direct integrations with the hospitality systems your group already runs — door access, PMS and POS — plus the certifications your security team will already have ticked.

Hospitality integrations

Two-way sync with major hospitality platforms. Door access through ASSA ABLOY for Tap & Go. PMS for guest profiles and folio posting. Micros Simphony POS now live.

ASSA ABLOYDoor access · Tap & Go
OperaFIAS
ShijiDaylight PMS
RMSPMS
OHIPOracle hospitality
Micros SimphonyPOS integration

Custom integrations available. Talk to us. See all integrations →

Built for properties that get audited.

SOC 2 Type II, ISO/IEC 27001 certified. GDPR-aligned. Every cover, every charge, every guest interaction — signed and exportable.

SOC
SOC 2

Type II · annual audit

ISO
ISO 27001

Information security

GDPR
GDPR-aligned

EU data protection

&
— See it in your dining room

Food & beverage,
elevated. Today.

Reach us on WhatsApp · LINE · or email.
We'll set up a sandbox tenant for one outlet and let you stress-test it.
Book a slot Schedule a demo WhatsApp us · +1 601 843 9486 LINE chat us Or write to hello@messagebox.ai