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Guest Engagement Web-powered · QR + WhatsApp + Webchat

On their phone. In their language. No app.

Guests don't want to download anything. So they don't have to. Scan a QR code in the room. Send a WhatsApp from the lobby. Tap the chat bubble on your website. The hotel meets the guest where the guest already is.

Book a demo ↗ See Guest Requests ↗
0 downloads required 30+ languages, auto-translated WhatsApp Business API · META QR · scan-to-serve
Web-powered hub · in-room link
Scan · in any room
Opens the hub.
No app required
14:31
5G
hub.sofitel-thepalm.com/s/1204
Sofitel Dubai The Palm — guest hub on the room's web link
● No app ● No login ● End-to-end
Chapter 01 / Three doors

Three ways the guest reaches you.
Zero of them go through the App Store.

D.01 — WhatsApp

"Hi" gets things done.

Guests text the property number — exactly as they'd text a friend. Routed via the WhatsApp Business API to your front desk, your departments, your task graph.

D.02 — QR code

One scan.
Whole hotel.

Place a QR in the room, the lobby, the pool deck, the elevator. Guests scan and a hotel-branded web hub opens — services, dining, concierge, messaging — without an app, without a login.

Suite 1204 · Hub ↳ hub.lasalvia-resort.com/s/1204
D.03 — Webchat

No WhatsApp.
Use custom chat.

Live concierge during the stay. Room service. Housekeeping. Room maintenance. Same agents, same threads, same record.

Talk to La Salvia ×
Hello — looking forward to having you next week. How can we help today?
Could you arrange airport pickup for Friday?
Of course. Will send the form right after this message ✨
Type a message…
Chapter 02 / WhatsApp Business API

Where 'Hi'
gets stuff done.

Chapter 03 / Scan to dine

Too hungry to talk?
Tap to order, anywhere.

8:515G ▮▮▮
In-room dining home — open 24/7, browse menu and orders
P.01 — Browse
The whole menu, in their hand.

Cuisines, hours, photos. One tap to call, book a table, or open the menu — no app to download.

8:525G ▮▮▮
Dish detail — Organic honey-glazed salmon with add-ons
P.02 — Customise
Add-ons. Allergens.
Special requests.

Required modifiers, upsell pairings, multilingual descriptions. The kitchen ticket prints exactly what was ordered.

8:535G ▮▮▮
Order history — delivered orders, food ratings and bill totals
P.03 — Track & rate
Every order, kept on the same link.

Live status, food ratings, bill totals — guests reorder favourites in two taps and the kitchen sees what's working.

Chapter 04 / Unified Communication Hub

For the agent on the desk:
three quiet superpowers.

U.01 — Guest chat translation

Reply in English.
Read in any language.

The agent types in English. The guest receives in their language. The guest's reply arrives translated. Both sides see what was said and what's been translated.

🇯🇵 Suite 1204 · 14:31
こんにちは、エアコンが冷えていません。誰か来てもらえますか？
Hello, the air-conditioning isn't cooling. Could someone come over?
🇫🇷 Suite 906 · 14:24
Pourrait-on commander un déjeuner léger à la piscine ?
Could we order a light lunch by the pool?
U.02 — Queue transfer

Wrong department?
One tap, gone.

A guest's chat lands at the front desk but really belongs with engineering. Or food & beverage. Or housekeeping. Move it without losing the thread, the language, or the timer.

CC
Suite 1204 · AC issueFront desk → Engineering
↳ 14:32
CC
Pool · light lunchConcierge → F&B
↳ 14:25
CC
Suite 906 · linen changeFOM → Housekeeping
↳ 13:18
U.03 — Quick response templates

Polished replies,
at typing speed.

Brand-approved openings, closings, apologies, confirmations and check-in welcomes — multilingual, one keystroke. Your voice, just faster.

/welcome Welcome, Mr. {name} — pleasure to host you… EN AR FR
/eta Mario is on the way · ETA {min} min ✨ EN JP DE
/sorry Sincerest apologies, Mr. {name} — we'll fix this… EN ES IT
/done All set — let us know if anything else comes up. EN +6
⌘
— Stop telling guests to download things

Send us a QR code.
We'll turn it on.

A 30-minute walkthrough on your property. We bring the WhatsApp Business setup, the QR landing page, and a sandbox of your menu — you'll have a working hub in your hand by the end.
Book a slot Schedule a demo ↗ WhatsApp us · +1 601 843 9486 ↗ LINE chat us ↗ Or write to hello@messagebox.ai