Every chat, email, voice note and WhatsApp becomes an assigned, tracked, completed task — across housekeeping, engineering, F&B, and the front desk. Used by 475+ hotels in 45 countries.
Guests text the property number. Staff get the task. No app downloads, no friction.
Forward to tasks@. Subject lines become titles. Attachments stay attached.
A 12-second voice note from a hallway becomes a structured ticket — transcribed and routed.
Live chat, in-room iPad, the mobile app — every interface writes to the same operational graph.
Auto-allocate by shift, room type, status or credits. Reroute by drag-and-drop. Real-time mobile dashboards across cleaning, inspection, and handovers.
52-week calendars, asset registers, QR codes, parts inventory — wired to the same chat where the issue first appeared.
Reach guests on the channel they're already on. Every conversation is a thread; every thread is a record.
Track every issue. Nothing slips through the cracks — fully logged, assigned, and resolved.
Opening, closing, pre-arrival, post-departure, audit. Schedule them, photograph them, sign them off — and prove it later.
A guest-friendly ordering UI that doesn't feel like enterprise software. Behind it: meal-plan logic, allergen flags, kitchen routing.
Logged by staff in seconds. Searchable by room, guest, or item — with chain of custody and proof of return.
Auto-categorisation, suggested replies, supervisor-grade summaries — always with a human in the loop and a paper trail.
Towels, late checkouts, room service — every request becomes a ticket on a clock, routed to the right team and closed with a timestamp.
Internal comms wired to rooms, guests, and tickets. Threads stay attached to the work — so nothing gets lost between shifts.
A guest sends a message with a task. No human touch. Task created. Assigned. Closed. And there's a record of every step. That's the entire product.
Front desk, housekeeping, F&B, engineering. Each one a thread, a status, an SLA, a closure. None of them in someone's head.
Independently audited controls over security, availability, processing integrity, confidentiality and privacy — across time, not snapshots.
An international standard for managing information security through a structured, risk-based management system.
Lawful, transparent collection and processing of guest and staff personal data, with regional residency where required.
Multi-region failover. Status published live, in plain language, at messagebox.statuspage.io.
Every task carries who-said-what, when, with attachments and signatures. Permanent.
Data residency in EU. Sensitive data encrypted at rest and in transit.