Want happy guest? Don’t pay attentiont to the guest!
In hospitality lingo, we term this the guest journey & it’s been by and large unchanged.
Back to queues. Traffic. Full flights. Expensive flight tickets. Crowds. Everything we used to dread prior to 2020 seems almost
Back to queues. Traffic. Full flights. Expensive flight tickets. Crowds. Everything we used to dread prior to 2020 seems almost