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Deliver faster and more personalized service in your hotel with powerful guest management tools
Create service requests in advance for timely, predictable task execution.
Automatically assign tasks to the right staff based on roles, availability, location.
Escalates unresolved tasks by time, level, priority, or user-defined triggers.
One task triggering Multiple tasks enabling faster service delivery.
Tasks are triggered in order, ensuring one finishes before the next.
Add Resources enables users to allocate additional resources to tasks.
Instant alerts when guests check in or out to align service, room readiness.
Access guest details to enable personalized and context-aware service.
Staff location-based check-in to assign zone-specific responsibilities.
MessageBox has 4 types of Escalations. 2 Escalations happen before the task becomes due. 1 Escalation happens exactly when the task becomes due and the last escalation gets triggered based on a user configured escalation matrix.
MessageBox has 3 Types of Assignments - Manual Assignments, Group Assignments and Auto Assignments.
MessageBox has 3 types of prioritization - Every task can be assigned a priority tag with no impact on SLA's, Every task can have priority based SLA' s and lastly, a task can also have an area based priority.
Guest Information can flow into MessageBox through real time PMS Interface as well as file based SFTP interface. This can be viewed on the mobile as well as on the Desktop.
Task Creation in MessageBox can happen through the Mobile App, Desktop Application, WhatsApp, Voice to Task, Chat to Task and Email to Task.